My Team

RESUBMIT

Thank you for your patience. I have resubmitted your order and your new order number is:

You will receive a shipping confirmation email as soon as the order is produced and leaves our lab, including an estimated delivery date.

INCONVENIENCE

For the inconvenience, I have added 25 free prints credit into your account. These credits will automatically apply to 6x4 prints added in the cart. A system generated email will be sent shortly, as a confirmation.

CREDITS

Thanks for holding.

I have added the merchandise credits on your account. These credits will automatically apply to your order once added to the cart. A system generated email has been sent to confirm this transaction.

ADJUSTMENT

Thanks for holding.

I have made an adjustment on the charge. Please note that you will not be seeing a refund however a new charge with the difference will be reflected on your bill.

REFUND

Thanks for holding.

I have facilitated the refund back to the method of payment used for the order. Please note that it may take few days for this to clear. A system generated email has been sent to confirm this transaction.

SHIP TO STORE

I am sorry if your order was not ready for collection at the store.

I can resubmit the order which will be ready for collection at the store in 7-10 working days or I can just give you a refund and recommend to order using Standard mail which will take 3-5 working days.

EXPEDITE

I am sorry but we are unable to accommodate your request to expedite the order.

Due to the bulk of orders that we are currently handling, these have to be produced and delivered as scheduled.

SITE LIMITATION

I understand that this is a feature you would really like to see implemented into our site and how helpful it would be to you and others. At this time, I have noted your request and I will be sharing this with our Development team for review. We get several feature requests like this and the more customers that share your same interest in such a feature, the more our team here will understand how important it is. While it is not a guarantee that our team will implement this particular feature nor can we provide a timeline as to when it would be available, know that we are constantly listening to our customers and appreciate the feedback!

ESCALATE

Unfortunately, I am not able to resolve this issue for you because of the very nature of the problem. In order to determine what is happening, and the best resolution I'm going to escalate this to our Tier 2 team and have them look into it. They'll look into the problem and respond if they have additional questions, additional information, or hopefully a resolution. Unfortunately, I don't have a time frame on how soon they'll get back to you, but it will be as soon as they are able.

UNABLE TO CHANGE BOOK SIZE

Thank you very much for the feedback. The ability to change book sizes within the builder is something that a number of our customers have asked for, and the teams are currently exploring. I've noted your request so we can add it to the requests that other customers have made for this feature. I can say that the teams are working on this, however, I don't know where it is in the priority or when we may have it available for our customers. I'd encourage you to continue to check our site in the future so you'll know when it may be available for our customers.

UNABLE TO SHARE

Thank you for the feedback about being able to share projects between customers. This is something that our teams are working on, however, I don't have any information available on when it may be available. We do track how many times customers are asking for a particular feature, and your request will be added to the list, so we can get a better idea of how many customers want to share projects.

DOWNTIME

Thank you for your patience. At the moment, we are not able to directly look up any information on your orders or account due to system maintenance that we are doing right now. This is a temporary issue and full service should be returned in a couple of hours. In the meantime, I can assist you with a number of functions on our site, but I am unable to assist with your specific projects, orders, or albums.

More scripts available on this article - Zendesk Chat Shortcuts

https://support.snapfish.com/hc/en-us/articles/115012101488-Zendesk-Chat-Shortcuts

DEFECTIVE ORDER/QUALITY ISSUES

We are very sorry for failing to meet your expectations with the project you have ordered. I know how important it is. No worries, I'd be glad to check the order so we could sort things out together

DISCOUNT/COUPON CODES NOT WORKING

I'm sorry to hear that you are having problems redeeming your coupon code. This looks like a great discount and it's sad that it is not working for you. No worries since we will check all possible ways to sort this out.

Oh, That sounds like a great discount and I am sorry to hear that you are having errors with the page. No worries, I will do everything on my end to assist you with your concern.

ERROR WHEN PLACING AN ORDER

I am so sorry to hear that you are having problems placing your order, you must be excited to order your (insert product). No worries, I will do everything on my end to assist you with your concern.

LOST/LATE ORDERS

We regret to hear that you still have not received your order. We understand how important order is for you and so do for us to deliver the memories on time. No worries, I can definitely check on that for you.

EXPEDITE ORDER

I can just imagine how important it is for you to get your order sooner than the estimated delivery date. Occasions like that are just hard to miss. No worries, I can definitely check on this for you.